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How do you do? A quick guide to netiquette

By Jakob Jelling
http://www.sitetube.com

Correspondence by the means of letters is a well regarded art. However, since the advent of the World Wide Web, the very way people communicate with each other has changed radically. Now it is trough email, Instant Messaging and internet chatting that is gaining grounds as channels of communication. Thus, we have to now develop whole new set of etiquette rules to deal with this medium. However, it is certainly heartening to know that the basic underlying principles of both letter writing and email remain the same – courtesy, clarity and lucidity.

Emails are also increasingly being used for business correspondence. The formatting of these letters remains about the same as paper correspondence. You should always begin with addressing the person you are writing to (for example, Dear Madam/Sir etc.). You should always try and identify yourself in the body of the letter. A business letter should always end with your electronic signature. Also, make sure that this signature always includes information on how to reach you – a very important consideration for a business letter. Keep the signature simple – include in it your name, the position you occupy in your organization, your business email address and if you have a website (personal or your company’s), include this address too.

While writing emails, keep in mind that capital letters are to be used sparingly. Words written in capitals signify screaming. In the cyber world, this does not lend emphasis but merely signals undue force and may end up offending your correspondent. If you want to draw attention to a particular word or phrase, use asterisk (*) or underline it. This serves the same purpose as quotation marks in paper correspondence. Also the use of only small letters is equally distracting. Along with this, punctuation is a very important feature of an email. As in any text, punctuation aids understanding. Always be polite and clear in your emails. Make sure that you both proofread and subject your letter to a spell check.

Keep in mind while writing an email that emotions are very difficult to convey through this medium. While you may be making a humorous remark, your correspondent may not be on the same wavelength and might take offence. Therefore, choose your words very carefully. Also, most newsgroups or bulletin boards have their own rules for posting. Always read through their FAQs and for guidelines on the appropriate style and content information. For an internet forum, these are essential etiquette rules. One needs to follow the rules of social courtesy while chatting too.

About the author
Jakob Jelling is the founder of http://www.sitetube.com. Visit his website for the latest on planning, building, promoting and maintaining websites.

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